Mailchimp suspends accounts of several crypto-focused users

Popular email service provider Mailchimp has suspended several crypto-focused media outlets and firms using its platform, including Decrypt and Messari.

Reports of the account suspensions by Mailchimp started earlier this week with custody crypto wallet Edge. When the platform’s community manager Joelly Garcia tried to log in to their Mailchimp account, he discovered it had been deactivated.

well @Mailchimp has suspended the Messari email account for no reason.

web2 delenda est.

— Ryan Selkis 🥷 (@twobitidiot) August 10, 2022

Other crypto-focused entities have also now experienced similar issues. On August 10, Messari founder Ryan Selkis announced that Mailchimp had suspended the firm’s account “for no reason.”

Not only was there zero warning, we can’t even access our subscriber lists (which luckily we have a backup of because I trust nobody). If @Mailchimp’s management of crypto clients is this haphazard, I shiver to think of what enforcement looks like for actual nefarious actors

— (🥃,🦉) 📍atl (@JaredRonis) August 10, 2022

According to the marketing lead at Messari, Jared Ronis, the firm could not also access its subscribers’ list, adding that “I shiver to think of what enforcement looks like for actual nefarious actors.”

Today @Mailchimp, which we have used for 4+ years, deactivated our newsletter account with no warning or explanation. now I see from Twitter searches it has happened to lots of crypto content creators this week. has it happened to you? we’d like to hear about it.

— Daniel Roberts (@readDanwrite) August 9, 2022

The suspension also affected crypto media outlet Decrypt, a Mailchimp user of over 4 years. 

While the recent suspension affected some of the popular names in the crypto space, Mailchimp has a history of suspending or banning anything related to crypto.

Lol, @Mailchimp suspended my new account to tell you all about drops because ” because the content associated with your industry conflicts with our Acceptable Use Policy” – so, Twitter it is. Sorry :/

— Ocarina (@ocarinalrc) August 1, 2022

Earlier this month, NFT artist Ocarina got suspended from the platform after she tried to send a mail about an NFT drop to her subscribers.

In her case, Mailchimp explained the suspension was “Because the content associated with your industry conflicts with our Acceptable Use Policy.”

Banned by Mailchimp today.

Apparently there’s too much “risk” servicing companies involved in crypto. Despite applying as an Apparel brand.

Extremely disappointing.

— Jesse “🎲🎲” Friedland👺 (@JesseFriedland) August 5, 2022

Cryptoon Goonz NFT founder Jesse Friedland also experienced the same thing. In his case, he got an email from Mailchimp stating that “the risk associated with the account is too great for us to support sending.”

Mailchimp added that:

“Please note, we cannot allow businesses involved in the sale, transaction, trading, exchange, storage, marketing, or production of cryptocurrencies, virtual currencies, and any digital assets.”

According to Mailchimp’s acceptable use policy, the email services provider does not offer its services to firms whose businesses are related to “cryptocurrencies, virtual currencies, and any digital assets related to an Initial Coin Offering.”

As of press time, Mailchimp had not yet responded to CryptoSlate’s requests for comment on the matter.

Meanwhile, another email service provider, Constant Contact, has cryptocurrencies as part of its prohibited content.

Posted In: Culture, Technology

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